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Customer Service

Clients select Archwest Capital for our broad knowledge of real estate financing. Our borrowers and broker partners can count on our caring, personalized service with a commitment to client satisfaction.

For many loans, Archwest uses the services of FCI Lender Services (FCI) for our clients’ loan servicing needs. FCI manages loan payments, status, history, escrow, and payoff requests.

Loan Payments

For loans serviced by FCI, clients may use ACH or bill pay to make convenient loan payments. You will receive an email to set this up when your loan is funded. The payment address is:

FCI Lender Services, Inc.
P.O. Box 27370
Anaheim, CA 92809-0112

FCI Payoff Requests

You may request a payoff amount from FCI Loan Servicing using the following methods. Please note, payoff fees may apply.


(714) 282-2429

FCI Loan Servicing

For questions or general inquiries about the status of your existing loans (including current balance, payment status and history, etc.) please contact FCI Loan Servicing directly:


(800) 931-2424

Archwest Capital Customer Service

For all other questions and general inquiries, our customer service team is available from 8:30 a.m. to 5:00 p.m. PT.


(833) 654-0383

Driven by our extensive experience and dedication to personalized client service, Archwest Capital solves the need for fast-turn deployment of loans that are efficient and flexible.

Connect With Us

To learn more about Archwest Capital and our lending solutions, please complete the form below. For loan inquiries, click Get Started.

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